Return and Cancellation Policy for Nexorly Store
Last updated: 2026-10-08
Thank you for shopping at Nexorly Store. Your satisfaction is our priority, and we aim to provide a smooth and transparent shopping experience.
1. Return & Refund Policy
We accept returns only under the following conditions:
✔ Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48-72 hours after delivery. We will arrange a replacement or refund after verification.
✔ Incorrect Product
If you receive the wrong item, please notify us within 48-72 hours. We will arrange the correct product delivery. The incorrect item may need to be returned.
❌ Non-Returnable Items
Products that are used, damaged by the customer, or not in original condition will not be accepted for return.
2. Refund Process
After receiving and verifying the returned product, we will process your refund.
- 💳 Refund will be sent via bKash to your provided number.
- ⏱️ Refund processing time: 3–5 working days
3. Return Process
To request a return, please contact us:
📞 Phone: +966539849404
💬 WhatsApp: +8801614535405
Our team will guide you through the return process. Please pack the product carefully to avoid damage during return shipping.
4. Order Cancellation
- ✔ Orders can be canceled before shipment
- ✖ Once shipped, cancellation is not possible
If you want to cancel, contact us immediately.
5. Important Notes
- Customers must provide correct information during order
- Delivery charges may not be refundable
- We reserve the right to reject invalid return requests
Contact Us
If you have any questions, please contact us:
📞 Phone: +966539849404
💬 WhatsApp: +8801614535405
📧 Email: nexorlystore@gmail.com